Application Support Analyst I

Employment Type: Contract (3-months to start, potential to convert FTE)

Workplace Environment: Hybrid

Location: Woodland Hills, CA

Industry: Real Estate

Compensation: $30-$35 per hour

JOB SUMMARY:

The Application Support Analyst I provides first-level analysis, troubleshooting, and support for software applications. This role focuses on identifying and resolving routine technical issues, escalating more complex problems to senior analysts or vendors as needed. The Application Support Analyst works closely with end-users and team members to ensure timely support and minimal disruption to business operations. This role is part of the Enterprise Applications team and is an all-inclusive group of passionate technologists dedicated to supporting each other while supporting and driving a tech-forward future.

RESPONSIBILITIES:

• Provide first-level troubleshooting for software application issues, using established procedures and guidelines.
• Escalate complex or unresolved issues to senior analysts or external vendors as appropriate.
• Document incidents, service requests, and resolutions accurately in the ticketing system.
• Assist users by providing basic training, guidance, and job aids to improve application use.
• Communicate effectively with clients, keeping them informed of issue status and resolution.
• Participate in testing and implementation of new applications or upgrades under supervision.
• Support team initiatives by contributing feedback and assisting with documentation.
• Proactively identifying recurring issues and suggesting improvements.
• Respond to all incidents and requests within established SLAs.

REQUIRED SKILLS & EXPERIENCE:

• Associate's degree in Computer Science, Information Systems, or related field, or equivalent education/experience.
• 0-2 years of experience in IT support or application support role (internship or help desk experience a plus).
• Familiarity with software applications, databases, and IT support environments.
• Strong understanding of Microsoft & Windows ecosystems
• Experience receiving, tracking, and remediating help desk tickets with ServiceNow or similar systems.
• Strong problem-solving and analytical skills, with adaptability and demonstrated ability to learn new systems.
• Effective communication skills with clients, peers, and supervisors.
• Ability to follow established procedures and escalate appropriately.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.